Why managing process change is more important than new technology
New systems will help but insurers first need to organize institutional knowledge and review processes.
Why California's telematics bill leaves insurers guessing on AI
AB 311 would give auto insurers more tools to evaluate risks to cover, but critics say it’s unclear on how AI can be used.
Why AI changes the rules of corporate liability
A dangerous assumption persists that existing commercial insurance portfolios will naturally absorb any liabilities arising from algorithmic failures.
Duck Creek acquires Send for AI underwriting
Duck Creek acquires Send to bring on agentic AI capabilities. Plus, Root and Jerry partner on embedded car insurance and more news.
Insurers avoid €580 million hit rom Nord Stream pipeline blasts
The insurers of the Nord Stream pipelines don’t have to pay €580 million ($662 million) after a judge ruled that the sabotage of the pipes bringing Russian gas into Europe was the consequence of the war in Ukraine.
Meet the insurtech leader: DataCrest's Tom Young
Young shares the story of his company and his vision for the future of the insurance industry and the impact of AI.
How AI is speeding up auto claims estimates
Advancements in estimating tools are helping insurers deliver faster and seamless digital claims, writes Marc Rothchild, EVP and head of claims at Xceedance.
Why Tokio Marine prefers microservices for AI
The specialty insurer favors applying AI to tightly-defined tasks rather than broad application of agentic AI technology.
What AI deepfakes mean for the future of commercial insurance
Celebrities trademark their own likenesses, calling attention to the commercial risks of deepfakes, and how insurers could write coverage.
Auto insurance customers want AI shopping tools: JD Power
Nearly half, 48%, of customers purchase auto policies digitally, according to the 2026 U.S. Insurance Shopping Study.